Support
Do you have any questions about our products? You can send us an email or fill in the following form.
*We aim to respond to inquiries within 24 hours.
Shipping & delivery
We ship all orders from our Australian warehouse within 24 hours. Delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
We ship all orders from our Australian warehouse within 24 hours. Delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
We ship all orders from our Australian warehouse within 24 hours. Delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
Returns & refunds
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.