Support
Do you have any questions about our products? You can send us an email or fill in the following form.
*We aim to respond to inquiries within 24 hours.
Shipping & delivery
We ship all orders from our Australian warehouse within 24 hours. For metro areas (Sydney, Melbourne, Brisbane), expect delivery within 2–4 business days. Regional delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Shipping is free on all subscription orders and one-time purchases over $100. For smaller one-time orders, a flat standard shipping rate applies at checkout.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
We ship all orders from our Australian warehouse within 24 hours. For metro areas (Sydney, Melbourne, Brisbane), expect delivery within 2–4 business days. Regional delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Shipping is free on all subscription orders and one-time purchases over $100. For smaller one-time orders, a flat standard shipping rate applies at checkout.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
We ship all orders from our Australian warehouse within 24 hours. For metro areas (Sydney, Melbourne, Brisbane), expect delivery within 2–4 business days. Regional delivery typically takes 4–7 business days.
Currently, SHRP is available exclusively within Australia. We are working on international distribution for late 2026. Join our newsletter to be the first to know when we launch in your region.
Shipping is free on all subscription orders and one-time purchases over $100. For smaller one-time orders, a flat standard shipping rate applies at checkout.
Yes, we offer an Express Post option at checkout for when you need to restock fast. Express orders placed before 12 PM AEST are dispatched the same day.
Yes, we offer expedited shipping options at checkout for customers who need their ESSENCE products sooner. Expedited shipping typically cuts delivery time in half.
Returns & refunds
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary. For repeat orders, we accept returns of unopened cases within 30 days of delivery.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect, we cover 100% of the return shipping costs. For "change of mind" returns on unopened cases, the customer is responsible for return shipping.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
We generally do not offer direct exchanges unless the product is damaged. The fastest way to get a new product is to initiate a return for the unwanted item and place a new order.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary. For repeat orders, we accept returns of unopened cases within 30 days of delivery.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect, we cover 100% of the return shipping costs. For "change of mind" returns on unopened cases, the customer is responsible for return shipping.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
We generally do not offer direct exchanges unless the product is damaged. The fastest way to get a new product is to initiate a return for the unwanted item and place a new order.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.
We offer a "Focus Guarantee" on your first order. If you don't feel the difference in your mental clarity, let us know within 30 days and we'll refund your first case—no return necessary. For repeat orders, we accept returns of unopened cases within 30 days of delivery.
Simply email our team at admin@stayshrp.com.au with your order number and the reason for the return. We’ll guide you through the process immediately.
If your product arrived damaged or incorrect, we cover 100% of the return shipping costs. For "change of mind" returns on unopened cases, the customer is responsible for return shipping.
Once approved, refunds are processed immediately and will appear in your bank account within 5–10 business days, depending on your financial institution.
We generally do not offer direct exchanges unless the product is damaged. The fastest way to get a new product is to initiate a return for the unwanted item and place a new order.
To be eligible for a standard return (outside of our First Order Guarantee), bottles must be unopened and in their original packaging to ensure safety and quality standards.