Privacy policy

Privacy Policy

Introduction
At SHRP, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website stayshrp.com.au (the "Site") or purchase our products. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

1. Information We Collect

Personal Information
We may collect personal information that you voluntarily provide to us when you:

• Create an account

• Place an order

• Sign up for our newsletter

• Contact our customer service

• Participate in promotions or surveys

This information may include:

• Name

• Email address

• Mailing address (Billing and Shipping)

• Phone number

• Payment information (processed securely by our third-party payment gateway)

• Order history and preferences

Automatically Collected Information
When you visit our Site, our servers may automatically log standard data provided by your web browser, such as:

• IP address

• Browser type and version

• Operating system

• Referral source

• Pages visited

• Time and date of visit

• Time spent on pages

We may also collect information through cookies and similar technologies. For more information, please see the "Cookies and Tracking Technologies" section below.

2. How We Use Your Information

We use the information we collect for the primary purpose for which it was collected, and for related purposes you would reasonably expect, including to:

• Process and fulfill your orders

• Create and manage your account

• Provide customer service and support

• Send transactional emails (order confirmations, shipping updates)

• Send marketing communications (only if you have opted in; you can opt-out at any time)

• Improve our products and digital experience

• Analyze website usage and trends

• Detect, prevent, and address fraud or technical issues

• Comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third parties to help us operate our business, such as:

Service Providers
We engage third-party providers to perform services on our behalf, including:

• Payment processing (e.g., Stripe, Shopify Payments)

• Shipping and logistics (e.g., Australia Post, courier partners)

• Email marketing and CRM platforms

• Website hosting and analytics

Business Transfers
If SHRP is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality agreements.

Legal Requirements
We may disclose your information if required by Australian law or in response to valid requests by public authorities (e.g., a court order or law enforcement agency).

4. Cookies and Tracking Technologies

We use cookies to improve your experience on our Site.

• Essential Cookies: Necessary for the Site to function (e.g., keeping items in your cart).

• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics).

• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

Your Choice: Most web browsers allow you to control cookies through their settings. Rejecting cookies may limit your ability to use some features of the Site (like checkout).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

• Payment data is encrypted using SSL technology and processed by PCI-DSS compliant providers.

• While we strive to use commercially acceptable means to protect your information, no internet transmission is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct information you believe is inaccurate, out of date, incomplete, irrelevant, or misleading.

• Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email footer.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within a reasonable timeframe (usually 30 days).

8. Overseas Disclosure

Some of our third-party service providers (e.g., cloud software or analytics) may store data in countries outside of Australia. We take reasonable steps to ensure that any overseas recipient deals with your personal information in a manner consistent with the Australian Privacy Principles.

9. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about a breach of the Australian Privacy Principles, please contact us at:

SHRP (Morsel Design)
[Insert Physical Address if available, e.g., Melbourne, VIC]
Email: admin@stayshrp.com.au
Phone: 0428 558 380

By using our Site, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your information as described.